Terms & Conditions

Returns & Refunds Policy

We happily accept returns for an exchange or store credit on full-priced items that are in original, re-saleable condition (new, unused, unworn, unwashed), provided the return is received within 7 business days of your order being delivered. Sale items cannot be returned or exchanged. All garment tags must be still attached to the item. We accept footwear returns if they are in their original, undamaged shoeboxes.

 

Returns Process

Before posting your return please contact us at info@littletrooper.co.nz with your order number and reason for return, that way we can set aside any items you may require for exchange.

Please send your returns to:

Little Trooper, 26-28 Wharf St, Tauranga, 3110

Returns must be received within 7 business days of receiving your order. Exchange is subject to availability. Returns and exchanges received outside of the above time frame will not be accepted.

For all exchanges, additional shipping costs are at the expense of the customer. We will contact you to arrange the redelivery of your exchange. 

Once the item has been received by our team and deemed to be in original condition, you will either be contacted to arrange the redelivery of your exchange or issued a store credit on the original cost of the goods (excluding shipping charges). If there are signs that the item has been worn, damaged or is not up to saleable quality we reserve the right to refuse the return.

 

Cancellations

Once an order has been placed we are unable to cancel or alter the order.

 

Faulty Items

We take special care to check all items are free from any faults before being sent to you. In the unlikely event that you receive a faulty item we ask that you contact us at info@littletrooper.co.nz, outlining the issue and attaching any relevant images. Returns of faulty goods must occur with 7 business days of receiving your parcel. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear, or mishandling, will not be accepted as faulty. In the first instance, we offer a direct exchange on faulty goods. If we do not have a replacement available we will happily offer you a credit or a refund to the value of the item at the time of purchase and any shipping costs incurred.

 

Shipping

Australian

For purchases of apparel we offer a flat rate charge of $20. Apparel includes womens and kids clothing, hats and accessories. It excludes footwear. 

For all other bulky purchases, please contact us prior to purchasing for an accurate shipping quote. Please note if bulky purchases are made using the apparel flat rate, additional fees may be charged prior to shipping. 

Local and international

For a full break down of all other local and international shipping charges and timeframes, please refer to our shipping page. 

 

Business Trading Name 

Purchases made at Little Trooper will appear on your bank statement as Little Trooper Limited. Little Trooper Limited is a fully New Zealand owned and operated registered company. 

 

Supported currency

All prices listed on our website are in New Zealand Dollar (NZD).

 

Privacy Policy

We use DPS to process our payments. DPS is a PCI DSS compliant Visa and MasterCard certified solution, and is on of the most trusted services is New Zealand for real-time credit card processing. 

We will never share or sell your personal information.

 

Winter Sale Terms & Conditions

We've got a whole lot of new stock coming so we're making space, with 20-40% selected winter clothing, boots and accessories!!

Exclusions apply, including Bergstein Gumboots, Nature Baby Core Collection, Pretty Brave Core Collection, Hubble & Duke soft sole shoes, Walnut Canvas, Burrow & Be Swaddles, Oma Rapeti Booties & Raincoats.

Offer excludes laybuys, gift vouchers & already discounted goods. 

Please note we are unable to offer exchanges on sale stock. If are buying online and would like some help to make your selections, please feel free to call us on 07 579 4731 (Tauranga store), or 07 574 0293 (Mount store). 

Offer valid in store and online.